Safe Lock Troubleshooting: Find Your Keypad

Steve’s Lock, Safe and Alarm

Safe won’t open? Keypad dead, beeping, or locked out? Find the picture that matches the lock on your safe and tap it. Each guide shows how to open the safe, change the battery, change the code and what the beeps and lights mean, with a link to the manufacturer’s full instructions.

  1. 1. Match
    Look at your safe’s keypad or dial and find the closest picture below.
  2. 2. Tap
    Open that lock’s guide. The page tells you what your model looks like so you can be sure.
  3. 3. Follow
    Step-by-step instructions, plus the official manual to download.

Before anything else, check these three things

  • Fresh alkaline batteries. Weak batteries are the most common reason a keypad safe will not open. Use new alkaline batteries, not rechargeables or old ones from a drawer. We recommend Procell.
  • Handle position. On many locks, pressure from the safe’s bolts on the lock bolt stops it from retracting. Turn the handle fully to the locked position, then enter the code again.
  • Don’t keep guessing. Most electronic locks shut down for several minutes (sometimes 15) after a few wrong codes. Wait it out instead of pressing more keys.

Securam

Securam makes the keypad locks inside many home and office safes. Find the one that looks like yours: some have no screen, some have a screen, and some read fingerprints.

Hollon Safe

We are a Hollon Safe dealer. These are the keypads on Hollon’s home, office, and fire and burglary safes. Many Hollon safes also have an S&G lock (Spartan or Titan) or a Securam lock (SafeLogic, ProLogic or ScanLogic): find yours in the Sargent & Greenleaf or Securam section.

Kaba Mas X-series (government / GSA)

The X-07 to X-10 locks are sold mostly for government and contractor safes through the GSA program.

Tecnosicurezza (Pulse Next)

Italian-made keypad locks that are common on bank, ATM and retail safes. The Pulse Next is a round keypad with a sun-shaped backlight key and no screen.

Mechanical dial locks

No batteries and no keypad: just a dial. This guide covers how to dial a combination open.

Quick answers

Why won’t my safe open even though the keypad beeps?

Usually one of two things: batteries that are strong enough to run the keypad but too weak to drive the lock’s motor or solenoid, or pressure from the safe’s bolts on the lock bolt. Replace the batteries, and turn the handle fully to the locked position before you enter the code.

Will I lose my code when I change the battery?

Usually not, but it depends on the lock. Sargent & Greenleaf says its locks keep your codes during a battery change, and AMSEC stores the code in permanent memory. Burg-Wächter Basic, Smart and Universal safes are the exception: you must set the code again after the batteries go in. Each guide says what applies to that lock.

Where is the battery?

It depends on the lock. Some keypads twist off the door, some have a sliding cover, and some are inside the door. Each guide shows where yours is.

How often should I change the battery?

Most manufacturers recommend once a year, with fresh alkaline batteries, to avoid corrosion from leaking batteries.

I forgot my code. Can you help?

Please do not keep trying: repeated wrong codes trigger a lockout. Call us and we will go over your options.

Don’t see your keypad?

Your lock may not be listed yet. Send us a photo or call and we will tell you what it is and how to work it. If you can read a name or model number on the keypad, that helps too.

Need a hand?

Still stuck? We can help.

Having a hard time getting into your safe? Our technicians are trained to open malfunctioning safes professionally, so your valuables can still be safely secured. Call us or stop by.

Steve’s Lock, Safe and Alarm · 3401 N. Sepulveda Blvd, Manhattan Beach, CA 90266

Call 310-546-3391

About this guide. This is an independent guide from Steve’s Lock, Safe and Alarm, a safe and lock dealer. Brand and model names belong to their owners and are used only to help you identify your lock. We are not affiliated with the manufacturers. These steps summarize the manufacturers’ own instructions; your lock may be a different version, so if anything here does not match what your lock does, follow your manual or call us. Always change codes with the safe door open, and test the new code several times before you close the door.

310-546-3391